Data Entry Operator 1- test

We are looking for a detail-oriented and reliable Data Entry Operator to accurately input, update, and maintain data across our systems and databases. The ideal candidate will be responsible for ensuring the accuracy, consistency, and completeness of all data while strictly maintaining confidentiality and data security standards. This role requires the ability to work with large volumes of information, identify and correct errors, and complete assigned tasks within defined timelines. The candidate should be organized, dependable, and capable of working independently as well as collaborating with internal teams to support operational and reporting requirements.



Roles & Responsibilities

Take on-call customer bookings and create orders accurately in the system.
Provide information on test preparation, sample collection procedures, and expected report timelines.
Verify that booking confirmations, updates, and reports are sent to customers via WhatsApp/SMS/email.
Track and validate message delivery status (sent / delivered / read) and log confirmations.
Log all customer communications including queries and instructions such as cancellations, reschedules and refund-related conversations.
Upload and map copies of customer invoices and vendor bills to the corresponding orders in the system.
Assign phlebotomists for next-day orders and share the finalized schedule with them by 8:45 PM daily.
Work closely with phlebotomists while monitoring live orders to ensure timely sample collection as per scheduled slots.
Identify delays and take immediate action by reallocating phlebotomists or rescheduling time slots.
Arrange appropriate sample transportation via in-person handover, courier, or logistics partners.
Track sample movement and escalate delays immediately.
Coordinate with laboratories for sample pickup, processing, and report delivery.
Monitor reports to ensure delivery as per agreed Turnaround Time (TAT).
Follow up on TAT-crossed results and schedule future follow-ups.
Share finalized reports with customers and B2B clients via Odoo or approved channels.
Arrange sample transporters for B2B collections from hospitals and Labs.
Coordinate B2B sample pickup, transportation, handover to laboratories, processing, and timely report delivery.
Create and verify B2B orders in the system.
Invoice B2B clients strictly as per MoU terms and conditions.
Track B2B payments and follow up for timely closures.
Maintain and update price lists as per laboratory rates and communicated discounts.
Verify customer billing to ensure:
Correct test pricing and discounts
Accurate collection charges
Proper payment mode and payment receipt
Ensure full collection of test amounts from customers.
Verify laboratory invoices and vendor bills by:
Matching with agreed price lists
Cross-checking bill descriptions, discounts, and quantities
Mapping physical bills to system references
Identify discrepancies and coordinate with labs/vendors for resolution.
Process customer refunds for excess or incorrect charges.
Generate agent settlements, including:
Daily settlements for part-time agents
Daily settlements for delivery and field agents
Ensure timely deposit of cash collected by phlebotomists into the company bank account.
Handle settlements for phlebotomists, transporters, and vendors.
Check emails, system notifications, and messages for updates and escalations.
Review pending tasks from the previous day, including bookings received after working hours and pending or delayed reports, and prioritize urgent issues accordingly.
Communicate priorities clearly to teams, labs, transporters, and vendors.